Boon Tong Kee generally receives praise for its tender chicken, fragrant rice, and attentive service, making it a popular choice among regular customers. However, numerous reviews highlight issues such as small portion sizes, high prices, inconsistent food quality, and long wait times, especially during peak hours. Some outlets suffer from shortages of chicken, leading to disappointment, and service quality varies across locations. Despite these concerns, the restaurant remains a favored spot for chicken rice lovers, though experiences can differ significantly depending on the branch and time of visit.