Bengawan Solo is widely praised for its traditional cakes and kuehs, especially their pandan chiffon cake and nonya treats, which are consistently flavorful and well-loved. Customers appreciate the friendly staff and convenient locations, but many express concerns over rising prices, smaller portion sizes, and inconsistent product freshness. Several reviews highlight poor customer service experiences, with rude or uninterested staff affecting overall satisfaction. Food quality has sometimes declined, with complaints about stale or less fresh items not matching expectations. Despite this, the bakery remains a popular choice for traditional desserts and gifts, although some feel that the value for money has diminished.