Reviews depict a mix of positive impressions of Bengawan Solo's traditional Asian pastries, especially their pandan chiffon cake, noted for its aroma and texture. However, pervasive dissatisfaction with staff service, marked by rudeness, unprofessional behavior, and poor attitude, significantly tarnishes the overall experience. Many reviewers express frustration over misleading pricing, lack of effective customer assistance, and inconsistent service quality, especially in Terminal 3 at Changi Airport. Despite the quality of the products, negative interactions with staff have led some customers to reconsider their patronage.