Reviews of Ben Cookies reveal a mixed experience, with many customers praising friendly and attentive staff, especially highlighting one exemplary employee. The cookies are generally enjoyed for their chewy, dense texture, and variety, with some appreciating the rich flavors like praline hazelnut and lemon. However, recent complaints include poor customer service, unprofessional staff behavior, and some dissatisfaction with pricing and flavor expectations. While the product has positive qualities, inconsistent service experiences impact overall impressions.