Reviews of the cafe showcase a generally positive impression, highlighting the quality of their cream puffs, which are often praised as some of the best in Singapore. The coffee, especially their Hokkaido milk-based drinks, receives high commendation for its rich, smooth, and distinctive flavor. The ambiance is frequently described as cozy, modern, and book-themed, creating a relaxing environment for patrons. However, common concerns include long wait times during peak hours, limited seating, and some inconsistent service experiences. Prices are noted as on the higher side but are often justified by quality and presentation.