The reviews reveal a bakery with inconsistent product quality and service, characterized by frequent staff rudeness and unprofessional behavior. While some patrons praise the freshness of bread and tasty waffles, many express dissatisfaction with overpricing, mismanagement in pricing and promotions, hygiene issues, and notably poor customer service. Negative experiences often involve unhelpful or impolite staff, long queueing complaints, and hygiene concerns such as flies and unhygienic staff conduct. Despite occasional positive notes on certain menu items, the overall impression signals a need for improved staff training, quality control, and customer care to recover customer trust.