Customers generally praise the food's taste and value, with emphasis on variety and affordable prices. However, several reviews accuse staff of poor service and discriminatory attitudes, and complain about policies like self-packing and utensil fees. A number report inconsistency in portion sizes, oiliness, and dishes arriving lukewarm or cold during busy times. Despite negatives, several notes highlight fresh preparation, hot serving, and multiple dishes to share, with some dishes like sweet and sour fish and stews receiving positive comments. Overall, price and value are positives; service and consistency are recurring concerns.