Reviews reflect a generally positive perception of the tea quality and friendly staff, with many customers praising the service and welcoming environment. Favorable comments highlight the aromatic and flavorful teas, especially the white peach oolong and jasmine green variants. However, some concerns include inconsistent drink quality, long waiting times, and higher prices relative to taste, with a few reports of poor service and biased treatment in specific instances. Overall, the establishment maintains a strong reputation for good tea and attentive service, though some areas for improvement remain.