The reviews highlight a mix of positive experiences with friendly staff and nostalgic food, particularly the root beer float and fries, as well as some dissatisfaction with food quality, service inefficiencies, and cleanliness issues. The newly opened A&W at VivoCity benefits from a lively atmosphere and consistent classic offerings, though operational teething problems and inconsistent food standards are noted, especially regarding fried chicken and burgers. Overall, customers appreciate the familiar flavors and attentive service but call for improvements in organization and food quality control.